The Financial crisis has being have a huge effect on the any country’s financial industry and also in a interconnect world, those repercussions are felt throughout the global financial market nearly bankrupting intuitions and nations. Government regulations, disruptive technologies like Mobility and Social media, the influence of Analytics has made the banking and financial industry to adopt strategies to incorporate these new technologies on top of their traditional capabilities to retain existing customers and also bring on new customers.
These strategies will assist the institutions elevate their customer loyalty and gain new customers by providing a smooth and stable customer experience across all touch points. Analytics provide valuable insights into changing market trends and time to respond to these challenges. This will need investments in time and resources to implement new technologies to meet the expectations of the technology savvy customer who expect services with a click of a button or on the go.